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Customer Service at Amazon Cape Town for Matric / Grade 12 / NQF 4


Amazon South Africa is seeking bright, articulate, detail-oriented applicants with a desire to contribute to world class customer service to join them in a seasonal/short term position as a Customer Service Associate. These positions are based in Cape Town.

As a Seasonal Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.  This vital position requires an action-orientated, flexible problem-solver who will assist customers in resolving any and all customer facing problems.  Associates may communicate with customers via phone, email and chat.  Associates will utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, and fast paced environment.

Working hours: You will be required to work shifts, this could be during the night (majority) or potentially during the day
Required Skills

  • Customer Obsession
  • Communication Skills
  • Problem Solving Skills
  • Computer Skills

Requirements

  • Successfully completed NQF Level 4 Qualification (Matric/Grade 12/Standard 10)
  • Excellent command of English Language (verbal and written)
  • Excellent typing, phone, and computer navigation skills
  • Ability to navigate the Internet, email, and chat to customer via Instant Messenger tools
  • Ability to cope well in a high pressure environment while maintaining high quality outputs
  • Experience working in a customer service environment for at least 2 years
  • Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
  • Demonstrated ability to work as an effective team member
  • Strong interpersonal skills
  • Comfortable and able to function in an ambiguous, fast paced work environment
  • Flexibility to work shifts
  • Positive, compassionate attitude and a passion for customer service

How to apply
Send your names and contact details to cs-cpt-hvh@amazon.com to attend an Amazon hiring event. Please note that you will not be able to access the building unless you have RSVP’d to the email address listed above.
Via – Amazon

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