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End- User Support Internship at CSIR

The CSIR has an opportunity for an Intern who will provide first-line support to end-users within the CSIR. This position is based in Pretoria.

CSIR End- User Support Internship

Key responsibilities:
  • Assemble, configure and support end-point devices, inclusive of the necessary user support required;
  • Perform the necessary debugging on all equipment to ensure proper functionality, and help out on all projects that involve end-user support;
  • Perform basic network and telephony service support, installations, configuration and provide general user advice where required;
  • Troubleshoot software and hardware;
  • Conduct desktop management, maintenance and roll-out mechanism;
  • Provide support on both network and stand-alone printers;
  • Ensure desktop functionality is available and accessible at all times to CSIR end-users;
  • Support Microsoft and Linux desktops in a Novell environment;
  • Ensure quality service is provided to clients.
Qualifications, skills and experience:
  • A National diploma or Bachelor’s degree in information technology;
  • A+ certificate would be advantageous;
  • Basic computer knowledge;
  • Good customer relations and communication skills;
  • Stress management skills and ability to handle difficult customers;
  • A team player and lateral thinker who takes initiative.

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Opportunity Closing Date: 
Friday, March 2, 2018

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