Skip to main content

Internship Graduate at Liberty Careers

Closing Date: 30 November 2017
Location: Cape Town
To assist in ensuring the effective balance between available staff and volume of work, through data collection, analysis and forecasting. To assist with daily coordination and planning to ensure that service level agreements with the business are met.
Key Responsibilities
  • Calculate required staffing levels by forecasting workload and average handling time of calls
  • Assist in the creation of staffing schedules in line with the forecast
  • Participate in the analysis and interpretation of contact centre data using real time analysis, forecasts and historical information
  • Assist in the interpreting of statistical information to project staff requirements and targets for new and existing projects
  • Contribute to the provision of accurate and timeous reporting
  • Assist in the coordination and implementation of business improvements; new products or services; and new staffing models
  • assist with the monitoring of processes and staff behaviour in order to suggest redistribution of staff to maximise efficiencies 
  • Contribute to the distribution of daily reports e.g. adherence and help implement revisions to meet the operational requirements
    Participate in the analysis required to make recommendations regarding headcount, cross-skilling and recruitment
  • Contribution to the analysis of historical trends to provide recommendations for improvement
  • Matric with Maths 
  • Diploma or Batchelor Degree required
  • National Diploma in Computer systems; Information Systems; Operations Management
  • Bachelor’s Degree in: Financial Information Systems; Information technology; Computer Science; Statistical Sciences; applied mathematics; Business Science; Commerce; Economics
  • Microsoft Office Excel, Word and Outlook 
  • Interpreting Data 
  • Written Communication 
  • Understands risks 
  • Manages Self 
  • Detail orientated
  • Works well with others

How To Apply


Popular posts from this blog

Edcon Careers (2017) on Jet, Edgars, Edgars Active, CNA, Legit or Red Square stores

Edcon Careers (2017)
Industry Banking Location:                          
Salary Competitive Post on
Application Closing date Not specified Introduction
Are you looking for a job at your nearest Edcon shop? Be it Jet, Edgars, Edgars Active, CNA, Legit or Red Square. 
You have come to the right website. We will guide you on how to apply for that post you want.
Here are types of jobs you can apply for:Sales Assistant, Cashiers Store Manager, Store Admin Manager, Operations Manager, Visual Merchandising, Brands,

If you feel that you want to work for Edcon, all you have to do is to have a soft copy of your CV and qualifications. 
You open this page and down there you will find the button which say "APPLY NOW".  If you click the button it will take you to a page where you will feel in the form and also tick the type of job you are looking for.
Requirements for jobs at Edcon depends on the type of job they are offering. Please make sure that you upload complete document…

Application Forms: Grade 12 Correctional Services Learnership at DCS

Closing Date: 02 June 2017 at 15:45
Duration: 12 Months
Stipend: R3500.00 The DCS is looking for persons from various communities, interests and with appropriate qualifications to enter into a Further Education and Training Certificate in the Corrections Services Learnership (NQF Level 4). The function of these trainees shall be to contribute towards the rehabilitation of offenders through correction and human development in secure, safe and humane detention or under the community-based correctional supervision. English will be used as a medium of instruction. Basic enlistment requirements South Africans who are in possession of a Grade 12/Standard 10 Certificate; orSouth Africans who have successfully completed the National Certificate in Vocational Studies (NQF Level 4); orSouth Africans who have successfully completed a Further Education and Training Certificate NQF (Level 4).NB: Candidates with additional qualifications (s) such as  diploma or degree related corrections / penology / c…

Sponsor 2